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About Decorex Hardware
Decorex Hardware is a Canadian-based hardware designer and supplier. They offer popular and high-quality tools & home improvement products and accessories. We feature a variety of affordable, decorative, and durable products such as Post Caps, Gate Hardware, Hinges, Slide Bolt, Pull Handle, Latches and many more. We always focus on quality and customer satisfaction is our top priority, so please do not hesitate to contact us if you have any questions at https://www.decorexhardware.com.
About Xtreme eDeals
Established in 2010, Xtreme eDeals’ mission is to provide the best online experience suitable to customer needs. We focus on making online shopping a pleasant experience and strive to provide the best combination of price and service available on the market.
We ship our products worldwide. For our North American customers, we conveniently ship from our US and Canada Locations:
Niagara Falls, NY and Vaughan, Ontario
Hours of operation:
Monday – Thursday: 9am – 5pm
Friday: 8am – Noon
Website: www.xtremeedeals.com
Twitter: www.twitter.com/xtremeedeals
Facebook: www.facebook.com/xtremeedeals
Pinterest: www.pinterest.com/xtremeedeals
Youtube: www.youtube.com/channel/UCGXwpkb3mShvz1U4ngrH_LA
SHIPPING
Most shipments are shipped within 24-48 business hours after payment is confirmed or cleared unless stated otherwise in the listing.
- Domestic Shipping: All Domestic packages are shipped via UPS or USPS.
- International Shipping: All International Packages Are Shipped Via USPS, Canada Post or other post service.
- We ship to APO, FPO and P.O Boxes. Buyers that have APO, FPO or P.O. Box addresses must choose the USPS Mail option when purchasing since UPS does not deliver to these addresses. Transit time is dependent on the carrier service and cannot be guaranteed by us. Sellers are not responsible for services transit time and the information provided is by the carrier and excludes weekends and holidays.
USPS Transit Time:
- USPS First Class Mail – 3-7 Business Days
- USPS Priority Mail – 3-5 Business Days International Transit Time
(Varies from country to country and the Delivery date suggested below is according to USPS and is estimated only).
- USPS First Class Mail International – Could Take Up To 6 Weeks For Delivery.
(USPS First Class International shipping is a non tractable service)
- USPS Priority Mail International – 6-14 Business Days
- USPS Express Mail International – 3-7 Business Days
RETURNS
All returned merchandise must be in original condition, and must include the original factory box (UPC bar codes and serial numbers must be intact) and factory packaging (e.g. foam, plastic, wrappings, etc.), peripherals (e.g. battery, charger, cords, straps, etc.), included warranty cards (without markings), and all instruction booklets and paperwork.
Some basic return policies include:
- Product must be returned in unopened original condition.
- If the product has been opened, we reserve the right to refuse a refund.
- If the product is opened & defective we will exchange it, however the original item must be returned to us.
- Buyer pays for shipping if item needs to be sent back for any reason (refund or exchange).
- Product can be returned within 30 days of receipt of shipment in most cases.
- Return & Exchange Policy: All Defective items must be returned to us within 14 days.
- Buyer has to pay for return shipping. We do not accept returns without a prior RMA (Return Merchandise Authorization).
- There will be 20% restocking fee applied to items returned when ordered in error and the buyer will be refunded their purchase price minus the original shipping cost and this restocking fee
- NUVO IRON PRODUCTS: Please measure your fence posts and make sure that you are ordering the correct size of the post caps. Our original shipping cost and a 15% restocking fee will be deducted from the refund total if the wrong size post caps are ordered.
- International Returns: The customer is responsible for return shipping cost should they decide to return the product.
- Please Note: Any returns that violate this return policy will not be accepted and will be sent back at customer’s expense.
- Please allow 4-10 business days after we receive your package to process your return.
• If you have any questions about the return please contact our Customer Support
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